Event and guest access
Share the event link, event name, and the device or browser you were using so we can reproduce the issue quickly.
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Support
We can help with setup, access, and purchases.
For help with OnceRoll, email support@onceroll.com. Include screenshots, the affected event link, and any error message if you have one.
Purchases and upgrades
Include your platform, transaction ID, and the email tied to your OnceRoll account if a paid tier or unlock did not apply.
Privacy or legal requests
Send requests from the email tied to your account when possible and include enough context for us to verify the request safely.
Before you email
- Tell us whether you were using the OnceRoll app or the guest web page.
- Include the date and timezone when the issue happened.
- For upload issues, mention the device model and browser or app version.
- For billing questions, include the store receipt or transaction reference.